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WebbNow comes the tricky part. Even though these are the general definitions of Help Desk support levels, these are not set in stone during implementation. I’ve seen plenty of Level 1 Help Desk technicians who are capable of and perform Level 2 and Level 3 work. You may have times when Level 2 and Level 3 techs take phone calls and direct fixes. Webb16 maj 2024 · This support is typically required when a software or technical problem occurs—but software and technical issues cover a large scope. Let’s breakdown the … sylveon facts
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